Frequently asked questions
Explore all our most common (and uncommon) questions.
Frequently asked questions
Explore all our most common (and uncommon) questions.
Frequently asked questions
Explore all our most common (and uncommon) questions.
1. Implementation
1. Implementation
1. Implementation
1.1. Implementation time and scope
1.1. Implementation time and scope
1.1. Implementation time and scope
The implementation typically takes 2 to 3 months, depending primarily on the quality of the data provided by the client. This timeframe allows for: • aligning processes, • filling in missing data, • testing and optimizing algorithms. During the project, it often becomes clear that some data or processes require adjustments. We support our clients through these changes by sharing our experience and best practices.
The implementation typically takes 2 to 3 months, depending primarily on the quality of the data provided by the client. This timeframe allows for: • aligning processes, • filling in missing data, • testing and optimizing algorithms. During the project, it often becomes clear that some data or processes require adjustments. We support our clients through these changes by sharing our experience and best practices.
1.2. Implementation costs and billing
1.2. Implementation costs and billing
1.2. Implementation costs and billing
1.3. Communication
1.3. Communication
1.3. Communication
2. Software Functionality
2. Software Functionality
2. Software Functionality
2.1. Demand and sales analysis
2.1. Demand and sales analysis
2.1. Demand and sales analysis
2.2. Order management
2.2. Order management
2.2. Order management
2.3. Commercial terms and Order optimization
2.3. Commercial terms and Order optimization
2.3. Commercial terms and Order optimization
2.4. Ordering from multiple sources
2.4. Ordering from multiple sources
2.4. Ordering from multiple sources
2.5. Non-standard products and One-time orders
2.5. Non-standard products and One-time orders
2.5. Non-standard products and One-time orders
2.6. Product unavailability
2.6. Product unavailability
2.6. Product unavailability
2.7. Multi-currency support
2.7. Multi-currency support
2.7. Multi-currency support
3. Purchasing parameters and System logic
3. Purchasing parameters and System logic
3. Purchasing parameters and System logic
3.1. Delivery time and Delivery management
3.1. Delivery time and Delivery management
3.1. Delivery time and Delivery management
3.2. Related products and Substitutes
3.2. Related products and Substitutes
3.2. Related products and Substitutes
3.3. Stock levels
2.3. Commercial terms and Order optimization
3.3. Stock levels
4. Notifications and Automations
4. Notifications and Automations
4. Notifications and Automations
5. Customization and Personalization
5. Customization and Personalization
5. Customization and Adaptability
1. Business logic and recommendation algorithms The system can incorporate custom rules and models specific to your organization, such as: • unique replenishment strategies, • alternative demand forecasting methods, • handling of seasonality, • different supplier types and purchasing priorities (e.g., margin, availability, country of origin). 2. Forecasting rules and exception management You can define which data to include or exclude from forecasts (e.g., incidental, test, or promotional orders) and how to handle: • product availability changes, • supplier downtimes, • price list updates. 3. Integrations with ERP systems and external platforms The system can integrate with any ERP system, as well as with: • marketplaces, • data warehouses, • analytics tools, • and other platforms involved in sales, inventory, or supply chain management. Thanks to its flexible architecture, integrations are tailored to your data structure and organizational workflows. 4. Interface and report configuration Users can customize: • views, • dashboards, • reports, • and data scope – at both the operational level (e.g., for the purchasing team) and the strategic level (e.g., for management or controlling teams). 5. Notifications and process automation The system supports custom rules for notifications and automation related to: • minimum order quantities, • inventory levels, • discount thresholds, • forecast deviations, and more. It can also automate specific workflows based on predefined business rules. 6. Sales channel and multi-warehouse management You can create separate purchasing scenarios for different sales channels (e.g., e-commerce, B2B) and manage inventory across multiple warehouses, including internal transfers. 7. Commercial terms and sales targets The system accommodates supplier-specific conditions, such as: • annual sales targets, • discount thresholds, • preferred logistics terms, • and custom lead times. Customization is done in close collaboration with our implementation team, who support you through every stage – from needs analysis and configuration to ongoing optimization of the system in your environment.
6. Integration and Data
6. Integration and Data
6. Integration and Data
6.1. Data updates
6.1. Data updates
6.1. Data updates
6.2. Integration with external systems
6.2. Integration with external systems
6.2. Integration with external systems
8. Technical support
8. Technical support
8. Technical support
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