Frequently asked questions

Explore all our most common (and uncommon) questions.

Frequently asked questions

Explore all our most common (and uncommon) questions.

Frequently asked questions

Explore all our most common (and uncommon) questions.

1. Implementation

1. Implementation

1. Implementation

1.1. Implementation time and scope

1.1. Implementation time and scope

1.1. Implementation time and scope

How long does the implementation take?

The implementation typically takes 2 to 3 months, depending primarily on the quality of the data provided by the client. This timeframe allows for: • aligning processes, • filling in missing data, • testing and optimizing algorithms. During the project, it often becomes clear that some data or processes require adjustments. We support our clients through these changes by sharing our experience and best practices.

How long does the implementation take?

The implementation typically takes 2 to 3 months, depending primarily on the quality of the data provided by the client. This timeframe allows for: • aligning processes, • filling in missing data, • testing and optimizing algorithms. During the project, it often becomes clear that some data or processes require adjustments. We support our clients through these changes by sharing our experience and best practices.

What tasks are involved in preparing and implementing the system?

What tasks are involved in preparing and implementing the system?

1.2. Implementation costs and billing

1.2. Implementation costs and billing

1.2. Implementation costs and billing

What is the cost of implementation?

What is the cost of implementation?

How are implementation costs monitored? What happens if a task takes more time than expected?

How are implementation costs monitored? What happens if a task takes more time than expected?

1.3. Communication

1.3. Communication

1.3. Communication

What will communication during the implementation look like – what tools will we use and how often will we communicate?

What will communication during implementation look like – what tool will we use, and how often will we communicate?

What will communication during the implementation look like – what tools will we use and how often will we communicate?

2. Software Functionality

2. Software Functionality

2. Software Functionality

2.1. Demand and sales analysis

2.1. Demand and sales analysis

2.1. Demand and sales analysis

Does the system allow for sales analysis and preparation of demand forecasts and order suggestions?

Does the system allow for sales analysis and preparation of demand forecasts and order suggestions?

Can the purchasing department analyze demand for individual products and product groups?

Can the purchasing department analyze demand for individual products and product groups?

Does the system use statistical models and machine learning for demand analysis and order suggestions?

Does the system use statistical models and machine learning for demand analysis and order suggestions?

Do customer returns affect demand forecasts?

Do customer returns affect demand forecasts?

How does the system forecast demand for new products with no sales history?

How does the system forecast demand for new products with no sales history?

2.2. Order management

2.2. Order management

2.2. Order management

How does the system notify when a product is running low and when to place an order?

How does the system notify when a product is running low and when to place an order?

How does the system notify when a product is running low and when to place an order?

What does the initial order preparation process look like, and how is it exported to an external system?

What does the initial order preparation process look like, and how is it exported to an external system?

What does the initial order preparation process look like, and how is it exported to an external system?

What happens if a supplier fulfills only part of the order?

What happens if a supplier fulfills only part of the order?

How does the system account for “in transit” products in future recommendations?

How does the system account for “in transit” products in future recommendations?

An order was placed and later canceled in the ERP system – does it also need to be canceled in the tool?

An order was placed and later canceled in the ERP system – does it also need to be canceled in the tool?

2.3. Commercial terms and Order optimization

2.3. Commercial terms and Order optimization

2.3. Commercial terms and Order optimization

Does the system take supplier minimum order quantities into account?

Does the system take supplier minimum order quantities into account?

Can shipping costs or restrictions on order placement below the minimum be configured?

Can shipping costs or restrictions on order placement below the minimum be configured?

Does the system take discount thresholds into account when preparing orders?

Does the system take discount thresholds into account when preparing orders?

Does the system take discount thresholds into account when preparing orders?

Does the system take into account minimum order quantities, discount thresholds, and annual goals when placing orders?

Does the system take into account minimum order quantities, discount thresholds, and annual goals when placing orders?

2.4. Ordering from multiple sources

2.4. Ordering from multiple sources

2.4. Ordering from multiple sources

How does the system handle situations where the same product can be ordered from multiple suppliers?

How does the system handle situations where the same product can be ordered from multiple suppliers?

How does the system recommend products that can be ordered from both local suppliers and China?

How does the system recommend products that can be ordered from both local suppliers and China?

How is the order prepared when a product is available both locally and from China? What should be considered?

How is the order prepared when a product is available both locally and from China? What should be considered?

We are currently waiting for a large order from China, but our stock will run out before it arrives. Will the system recommend replenishing from a local supplier?

We are currently waiting for a large order from China, but our stock won’t last until it arrives. Will the system recommend replenishing from a local supplier?

We are currently waiting for a large order from China, but our stock will run out before it arrives. Will the system recommend replenishing from a local supplier?

Can we assign a product to multiple sourcing options, such as local and Chinese?

Can we assign a product to multiple sourcing options, such as local and Chinese?

Can we assign a product to multiple sourcing options, such as local and Chinese?

2.5. Non-standard products and One-time orders

2.5. Non-standard products and One-time orders

2.5. Non-standard products and One-time orders

Is it possible to exclude certain products from being recommended for ordering?

Is it possible to exclude certain products from being recommended for ordering?

How can a single, unusual order be excluded from demand forecast analysis?

How can a single, unusual order be excluded from demand forecast analysis?

How can a single, unusual order be excluded from demand forecast analysis?

Can all orders for a given product be marked as incidental?

Can all orders for a given product be marked as incidental?

Does the system detect and notify about incidental orders?

Does the system detect and notify about incidental orders?

2.6. Product unavailability

2.6. Product unavailability

2.6. Product unavailability

Does the system account for temporary product unavailability, and how does it respond?

Does the system account for temporary product unavailability, and how does it respond?

Can product unavailability be set for a specific date, or take effect immediately?

Can product unavailability be set for a specific date, or take effect immediately?

Can temporary unavailability be set for all products from a given supplier?

Can temporary unavailability be set for all products from a given supplier?

2.7. Multi-currency support

2.7. Multi-currency support

2.7. Multi-currency support

Does the system support multiple currencies?

Does the system support multiple currencies?

3. Purchasing parameters and System logic

3. Purchasing parameters and System logic

3. Purchasing parameters and System logic

3.1. Delivery time and Delivery management

3.1. Delivery time and Delivery management

3.1. Delivery time and Delivery management

How does the system take into account the average delivery time for individual suppliers?

How does the system take into account the average delivery time for individual suppliers?

Can the calculated delivery time be reset or changed, for example, after commercial terms have changed?

Can the calculated delivery time be reset or changed, for example, after commercial terms have changed?

3.2. Related products and Substitutes

3.2. Related products and Substitutes

3.2. Related products and Substitutes

Does the system account for successor products (new models) and relationships between products?

Does the system account for successor products (new models) and relationships between products?

3.3. Stock levels

2.3. Commercial terms and Order optimization

3.3. Stock levels

Is the minimum stock level set dynamically, or does it need to be entered manually?

Is the minimum stock level set dynamically, or does it need to be entered manually?

4. Notifications and Automations

4. Notifications and Automations

4. Notifications and Automations

What types of notifications can the system send, and in what situations are they generated?

What types of notifications can the system send, and in what situations are they generated?

Can the system notify about an upcoming price list change from the manufacturer?

Can the system notify about an upcoming price list change from the manufacturer?

Can users prepare to reorder a product that is temporarily unavailable in advance?

Can users prepare in advance to reorder a product that is temporarily unavailable?

Can users prepare to reorder a product that is temporarily unavailable in advance?

5. Customization and Personalization

5. Customization and Personalization

5. Customization and Adaptability

Can the system be adapted to our needs? To what extent is customization possible?

Can the system be adapted to our needs? To what extent is customization possible?

The scope of customization includes:

The scope of customization includes:

1. Business logic and recommendation algorithms The system can incorporate custom rules and models specific to your organization, such as: • unique replenishment strategies, • alternative demand forecasting methods, • handling of seasonality, • different supplier types and purchasing priorities (e.g., margin, availability, country of origin). 2. Forecasting rules and exception management You can define which data to include or exclude from forecasts (e.g., incidental, test, or promotional orders) and how to handle: • product availability changes, • supplier downtimes, • price list updates. 3. Integrations with ERP systems and external platforms The system can integrate with any ERP system, as well as with: • marketplaces, • data warehouses, • analytics tools, • and other platforms involved in sales, inventory, or supply chain management. Thanks to its flexible architecture, integrations are tailored to your data structure and organizational workflows. 4. Interface and report configuration Users can customize: • views, • dashboards, • reports, • and data scope – at both the operational level (e.g., for the purchasing team) and the strategic level (e.g., for management or controlling teams). 5. Notifications and process automation The system supports custom rules for notifications and automation related to: • minimum order quantities, • inventory levels, • discount thresholds, • forecast deviations, and more. It can also automate specific workflows based on predefined business rules. 6. Sales channel and multi-warehouse management You can create separate purchasing scenarios for different sales channels (e.g., e-commerce, B2B) and manage inventory across multiple warehouses, including internal transfers. 7. Commercial terms and sales targets The system accommodates supplier-specific conditions, such as: • annual sales targets, • discount thresholds, • preferred logistics terms, • and custom lead times. Customization is done in close collaboration with our implementation team, who support you through every stage – from needs analysis and configuration to ongoing optimization of the system in your environment.

The scope of customization includes:

6. Integration and Data

6. Integration and Data

6. Integration and Data

6.1. Data updates

6.1. Data updates

6.1. Data updates

How often is data updated in the system?

How often is data updated in the system?

Scheduled synchronization + manual update option

Scheduled synchronization + manual update option

6.2. Integration with external systems

6.2. Integration with external systems

6.2. Integration with external systems

Does the system automatically integrate with ERP and warehouse-accounting systems?

Does the system automatically integrate with ERP and warehouse-accounting systems?

Can the system integrate with price monitoring tools?

Can the system integrate with price monitoring tools?

7. Security and Experience

7. Security and Experience

7. Security and Experience

How is data security handled?

How is data security handled?

How is data security handled?

Do you have experience working with distributors?

Do you have experience working with distributors?

8. Technical support

8. Technical support

8. Technical support

What does your support model look like?

What does your support model look like?

What does your support model look like?

Are maintenance, updates, and post-implementation support included in the subscription?

Are maintenance, updates, and post-implementation support included in the subscription?

How quickly can we expect a response in case of an urgent issue?

How quickly can we expect a response in case of an urgent issue?

What kind of support, maintenance, and updates can we expect after implementation?

What kind of support, maintenance, and updates can we expect after implementation?

Do you provide training for system users?

Do you provide training for system users?

9. Billing and Payments

9. Billing and Payments

9. Billing and Payments

What does billing and payment look like?

What does billing and payment look like?

What does billing and payment look like?

Get in Touch

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Can’t find what you’re looking for?

Can’t find what you’re looking for?

Let’s talk! We respond within 24 hours on weekdays.